Cancellation & Refund Policy

This policy explains how cancellations, refunds, and security deposits are handled for bookings made on Kamai Electric. All refunds are processed back through Cashfree to your original payment method.

The Kamai Electric website and services are operated by Charm Retail (Proprietor: Adarsh Kumar Singh), GSTIN 07LPNPS2151D1ZM, registered at B-380, First Floor, Ismailpur Road, Near Kalawati Public School, Jaitpur Extension Part 1, South East Delhi, New Delhi, Delhi 110044.

1. Cancelling Before Payment

If you cancel a booking before completing payment, no amount has been charged and the booking is simply voided. There is nothing to refund.

2. Cancelling Before Your Scooty Is Handed Over

You can cancel from your account any time before the scooty is physically handed over to you (whether your booking is awaiting payment, awaiting approval, or already approved). Since the scooty was never used, you will receive a full refund of both the rental amount and the security deposit.

3. Cancelling After Your Scooty Is Handed Over

Once the scooty has been handed over to you, cancellation is no longer available as a self-service option in your account. Please contact our support team to arrange an early return. In this case the rental amount already paid is not refunded, since the scooty was in use, and 50% of the security deposit is refunded.

4. Security Deposit Refund

For completed rentals, your security deposit is refunded after the scooty is inspected on return, minus any deductions for damage, missing accessories, or late return charges (see below).

5. Late Return Charges

If the scooty is returned after the booked end date, a late fee of 1.5× the daily rental rate is charged for each additional day (or part of a day). This is deducted from your security deposit, or billed separately via a Cashfree payment link if it exceeds the deposit amount.

6. Damage Charges

Any damage beyond normal wear and tear identified at the time of return is assessed by our team and charged separately through a secure Cashfree payment link, with details of the damage shared with you beforehand.

7. Refund Processing Time

Once a refund is approved, it is initiated immediately from our side. Cashfree typically takes 5–7 business days to credit the amount back to your original payment method, depending on your bank or payment provider.

8. Contact Us

For any questions about a specific refund or cancellation, write to us at support@kamaiev.com or call +91 9818581220, quoting your booking reference.